Today I met with Mr. Paul Dubé, the Taxpayers’ Ombudsman. For anyone who thinks the office of the Taxpayers’ Ombudsman is a joke, think again. This man has a vision and with it the belief and determination to make real changes. He knows that there are significant problems with how the Canada Revenue Agency (CRA) treats taxpayers and he is genuinely there to help. It was an absolute pleasure to see he was most definitely not another “ineffective politician” type.
The Taxpayers’ Ombudsman office was created in 2007 and is intended to address service issues and complaints that arise from dealing with the Canada Revenue Agency. While the idea of “service” from the tax collector may seem a little odd, Mr. Dubé was quick to highlight that what his office does goes far beyond dealing with complaints about rude behaviour from CRA agents. He is there to fight for your rights as taxpayers (see my post below).
I really think Mr. Dubé and his team can significantly help to improve the way the CRA operate and we all need to get the word out about what the Taxpayers’ Ombudsman is doing. If you think you have a complaint or want more information, the staff are all very friendly and it’s all free! Call 1-866-586-3839 or go to www.taxpayersrights.gc.ca
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